Dispute Resolution Procedure
As set forth in our mission, Faithful Shepherd Catholic School is committed to enriching each student’s educational experience by
nurturing meaningful growth in academic achievement and service to Christ in the world. We understand that in fulfilling that mission,
disputes may arise. We strive to address and resolve any such disputes consistent with our mission and informed by our guiding
principles, premised on our belief that each child is a unique and important gift from God.
- utilizing the dispute resolution procedure, we request that all members of our community remain mindful of Faithful Shepherd Catholic School’s mission and guiding principles.
- For purposes of this policy:
- A complaint, conflict, or disagreement that a parent or student seeks to resolve pursuant to this procedure is referred to as the dispute.
- The parent or student identifying the dispute is referred to as the complainant.
- The person with whom the complainant has a dispute is referred to as the respondent.
- All meetings referred to herein shall occur in person unless the complainant and respondent agree that communication by other means – telephone, email, etc. – is acceptable.
- The timeframes identified herein shall apply absent extenuating circumstances. If extenuating circumstances render it impossible to meet within the time periods required, the respondent shall advise the complainant that such circumstances exist within the original required timeframe for response and identify a mutually-agreeable time to meet as soon thereafter as possible
- Absent extenuating circumstances, the complainant shall first communicate the dispute to the respondent. The respondent shall offer to meet with the complainant within three (3) business days of the date of this communication to discuss and attempt to resolve the dispute. The complainant and/or respondent may request that the respondent’s immediate supervisor also attend this meeting.
- If the dispute is not resolved through the complainant’s communications with the respondent, the complainant may communicate the dispute to the respondent’s supervisor. The respondent’s supervisor shall offer to meet with the complainant within three (3) business days of the date of such communication to discuss and attempt to resolve the dispute.
- If the dispute is not resolved by communications with the respondent’s supervisor, the complainant may communicate the dispute to the next level of the school’s administration. For example:
- Parent/student to teacher – if no resolution,
- Parent/student to Principal – if no resolution,
- Parent/student to Executive Director – if no resolution,
- Parent/student to School President/Canonical Administrator.
In communicating the dispute to the next level of the school’s administration, the complaint should identify the nature of the
dispute and summarize the complainant’s prior efforts to resolve the dispute consistent with this procedure. The level of
administration to whom this communication is directed shall offer to meet with the complainant within three (3) business days
of the date of such communication to discuss and attempt to resolve the dispute.
- For any disputes escalated to the school’s Principal, Executive Director, and/or President/Canonical Administrator, the Principal, Executive Director, and/or President/Canonical Administrator will write a summary of the meeting held and provide a copy of the written summary to the complainant within five (5) business days of his/her meeting with the complainant. The written summary shall also identify the agreed-upon resolution, if any, and if not resolved, that the dispute was not resolved and summarize the nature of the outstanding dispute.
If more than one of the Principal, Executive Director, and/or President/Canonical Administrator participates in the same meeting
with the complainant, only one written summary will be provided to the complainant.
- In the event that the complainant exhausts the steps of the dispute resolution procedure identified above, and the complainant believes that the dispute is not resolved, the complainant may communicate the dispute to the Chair of the Board of Directors. The Board Chair will present the dispute to the Executive Committee of the Board of Directors to consider whether the President/Canonical Administrator’s resolution of the dispute is consistent with Faithful Shepherd Catholic School’s applicable policies and procedures.
- To the extent possible, Faithful Shepherd Catholic School will maintain communications made pursuant to the dispute resolution procedure as confidential.